Returns & Replacements

You may request a return or replacement on delivered jewellery within the window shown on the product page, as long as the piece is unused and in original packaging with tags and certificates.

How to raise a request

Open My Orders, choose the delivered item, and submit a return or replacement with photos if asked. Super Admin reviews the request. Approved returns restore stock; paid orders are refunded to the original payment method.

What cannot be returned

Customised, engraved or made-to-order pieces, and jewellery showing wear, are not eligible. COD orders that are refused at the door are cancelled without a refund, because no payment was collected.

Need help deciding? See Help & FAQs or call 1800-123-4567.